cb998 Frequently Asked Questions

cb998 accepts three forms of identity document for KYC verification: your Bangladesh National Identity Card (NID), a valid Bangladeshi passport, or a government-issued driving licence. You will need to upload a clear photo or scan of the front and back of your chosen document, along with a selfie holding the document. KYC is typically reviewed within 24 hours of submission. Once approved, you can make withdrawals without restriction. Players who have not completed KYC may deposit and play but cannot withdraw funds.

You can reset your cb998 password in seconds using the "Forgot Password" link on the login page. Enter your registered email address or mobile number and cb998 will send you a secure password-reset link via email or a reset code via SMS. Click the link (or enter the code), choose a new strong password, and log back in. If you no longer have access to your registered email or mobile number, contact [email protected] with your account details and a copy of your identity document to verify ownership before a manual reset is processed.

No — cb998 strictly permits only one account per player. Opening duplicate accounts (also called multi-accounting) is a violation of cb998's Terms & Conditions and may result in all duplicate accounts being permanently closed and any balances or winnings forfeited. If you believe a duplicate account was created in error, contact [email protected] immediately. cb998 uses device fingerprinting, IP monitoring, and identity document cross-checks to detect and prevent multi-accounting, ensuring a fair environment for all players.

To permanently close your cb998 account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Include your username and your reason for closing the account. cb998 will process your closure request within 48 hours. Any remaining balance in your account will be refunded to your last-used payment method (bKash, Nagad, Rocket, or card) within 5 business days. If you are closing your account due to gambling-related concerns, cb998 also offers self-exclusion options — see our Responsible Gaming page for details.

bKash deposits on cb998 are processed instantly — your account balance is credited within seconds of a successful bKash transfer confirmation. To deposit via bKash, log in to cb998, go to the Cashier section, select bKash, enter the amount you wish to deposit (minimum ৳500), and follow the on-screen instructions to complete the payment via your bKash app or USSD. If your balance has not updated within 5 minutes of a confirmed bKash payment, contact cb998 support with your bKash transaction ID and the amount.

The minimum withdrawal amount on cb998 is ৳1,000 for all payment methods including bKash, Nagad, Rocket, Upay, and bank transfer. There is no maximum single withdrawal limit for verified accounts, although very large withdrawals (above ৳5,00,000) may be subject to additional identity verification steps. cb998 does not charge a withdrawal fee on any method; however, your mobile banking provider (e.g., bKash or Nagad) may apply their standard transaction charges. Always ensure your KYC verification is complete before submitting a withdrawal request to avoid delays.

Nagad withdrawals from cb998 are typically processed within 1 to 4 hours during standard business hours (9 AM – 10 PM Bangladesh Standard Time). Withdrawal requests submitted outside these hours are queued and processed at the start of the next business window. The maximum processing time for any Nagad withdrawal is 24 hours from submission. If your Nagad withdrawal has not arrived within 24 hours, email [email protected] with your withdrawal reference number, registered mobile number, and the Nagad account number you submitted for the transfer.

cb998 charges zero fees on all deposits and withdrawals processed through the platform. There are no deposit processing fees, no withdrawal service charges, and no currency conversion fees since all transactions are handled in Bangladeshi Taka (BDT). The only charges that may apply are those levied by your own payment provider — for example, bKash may charge a small cash-out fee on their end when you receive funds into your mobile wallet. cb998 has no control over third-party provider fees. Check your bKash, Nagad, or bank's fee schedule for details.

Yes, cb998 supports bank transfers for both deposits and withdrawals for players in Bangladesh. Supported banks include Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh (IBBL), Sonali Bank, and City Bank. Bank transfer deposits typically take 1–3 business hours to reflect in your cb998 account once the transfer is confirmed. Withdrawals to bank accounts are processed within 1–3 business days. The minimum bank transfer amount is ৳2,000. To set up a bank transfer, go to the Cashier section of your cb998 account and select "Bank Transfer".

cb998 covers all major international and domestic cricket tournaments for Bangladeshi players. You can bet on the Bangladesh Premier League (BPL), IPL (Indian Premier League), ICC T20 World Cup, ICC Cricket World Cup, ICC Champions Trophy, Asia Cup, and all Bangladesh Tigers international fixtures (Tests, ODIs, and T20Is). Pre-match betting markets include match winner, top batsman, top bowler, total runs, fall of first wicket, and more. Live in-play betting is also available for selected matches, with odds updated ball by ball throughout the game.

Yes — all slot games available on cb998 are supplied by certified game providers whose Random Number Generators (RNGs) are independently tested and audited for fairness. cb998 partners with industry-leading studios including Pragmatic Play, PG Soft, JILI, Habanero, and Microgaming, all of which hold third-party RNG certification. Each slot game's theoretical Return to Player (RTP) percentage is published within the game's information screen. cb998 does not modify game outcomes and has no ability to influence RNGs — results are entirely determined by the game provider's certified software.

cb998 is fully optimised for mobile play on both Android and iOS devices — no app download is required. The entire platform, including cricket betting, slots, live casino, and the cashier, is accessible through your mobile browser (Chrome, Firefox, or Safari) via a responsive mobile layout. For the best experience, cb998 recommends using a modern browser on a device with a stable internet connection (4G or Wi-Fi). Live casino games in particular benefit from a faster connection to maintain smooth HD video streaming from the dealer studio.

cb998's live casino section is powered by Evolution Gaming and Ezugi, two of the world's leading live dealer providers. Available games include Live Baccarat, Live Roulette (European and American variants), Live Blackjack, Live Teen Patti, Live Andar Bahar, Live Dragon Tiger, Speed Baccarat, and a variety of game show formats including Crazy Time, Monopoly Live, and Lightning Dice. All live games are streamed in HD from professional studios and feature real human dealers. Dragon Tiger is particularly popular with Bangladeshi players — visit the Dragon and Tiger page on cb998 for dedicated coverage.

The minimum single bet for cricket betting on cb998 is ৳50, making it accessible for players of all budgets. Maximum bet limits vary depending on the market and the specific match — high-profile fixtures such as BPL finals or T20 World Cup matches typically carry higher maximum limits than lower-tier domestic games. For live in-play cricket betting, minimum bets remain at ৳50 but markets may briefly suspend during key moments in play (such as the start of an over or a wicket falling) while odds are recalculated. Refer to the individual betting market for specific limits.

cb998 offers new Bangladeshi players a welcome bonus on their first deposit — bonus details including the match percentage and maximum bonus amount are displayed on the active promotions page within your cb998 account dashboard. To claim the welcome bonus, register your account, complete your first deposit of at least the minimum qualifying amount, and opt in to the promotion before or during the deposit process. Bonus funds are credited instantly after the qualifying deposit is confirmed. Welcome bonus terms, including wagering requirements, eligible games, and the expiry window, are published in full on the cb998 promotions page.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount before any winnings derived from that bonus can be withdrawn as real cash. For example, if cb998 awards you a ৳1,000 bonus with a 20x wagering requirement, you must place a total of ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. Different games contribute differently toward the wagering total — slots typically contribute 100%, while live casino games may contribute at a lower rate such as 10–20%. Full contribution rates are listed in cb998's bonus terms.

Yes — cb998 operates a loyalty programme that rewards regular players for their ongoing activity on the platform. Players accumulate loyalty points based on the real-money bets they place across all game categories including cricket, slots, and live casino. Points can be redeemed for bonus credits, free spins, or exclusive cashback offers. As players accumulate points they advance through loyalty tiers, with higher tiers receiving enhanced benefits such as faster withdrawal processing, dedicated account managers, higher withdrawal limits, and invitations to exclusive seasonal promotions tied to events like BPL, Eid, and Pohela Boishakh.

No — bonus funds on cb998 cannot be withdrawn until the associated wagering requirements have been fully met. If you attempt to withdraw while an active bonus is still subject to wagering, cb998 will forfeit the bonus balance and allow withdrawal of your real-money balance only. If you would prefer to withdraw your real-money balance without meeting the wagering requirement, contact [email protected] and request that the active bonus be cancelled — this will remove the bonus funds and release your deposited balance for withdrawal without restriction. Only your actual deposited amount (not the bonus amount) is available in this scenario.

cb998 is a safe and reliable platform operating with full 256-bit SSL encryption across all pages, transactions, and account areas. Player funds are held in segregated accounts, meaning your deposits are kept separate from cb998's operational funds at all times. All games are supplied by internationally certified providers whose RNGs are tested for fair, random outcomes. cb998 maintains a transparent privacy policy governing how your personal data is stored and used. While cb998 does not claim endorsement from any specific Bangladeshi regulatory body, it operates to internationally recognised standards of player protection and fair play.

cb998 provides deposit limit tools directly within your account settings under the Responsible Gaming section. You can set daily, weekly, or monthly deposit limits in Bangladeshi Taka (BDT). Once a limit is set, it takes effect immediately and cannot be increased for a mandatory cooling-off period of 24 hours — this prevents impulsive limit increases during a losing session. To set a deposit limit, log in to your cb998 account, navigate to Account Settings, select Responsible Gaming, and enter your preferred limit amount. Limits can be decreased instantly at any time. If you need help setting limits, contact [email protected].

Self-exclusion is a voluntary tool that allows you to block access to your cb998 account for a set period of time. It is designed for players who feel their gambling is becoming difficult to control. cb998 offers self-exclusion periods of 1 month, 3 months, 6 months, 1 year, or permanent exclusion. During a self-exclusion period your account is suspended, all promotional communications are stopped, and you will not be able to log in or make deposits. To apply self-exclusion, go to Account Settings, select Responsible Gaming, then Self-Exclusion, and choose your preferred duration. Alternatively, email [email protected] with the subject "Self-Exclusion Request" and your preferred duration.

The minimum age to register and play on cb998 is 18 years old. cb998 is strictly an 18+ platform and takes its age verification responsibilities seriously. During the KYC process, all players must submit a government-issued identity document confirming they are aged 18 or above. Any account found to belong to a person under the age of 18 will be immediately closed and all funds returned to the payment method used for deposits. If you are aware of a minor attempting to use cb998, please report it immediately to [email protected]. Players must be 18 years or older — no exceptions.

If you feel gambling is negatively affecting your life, cb998 encourages you to seek help without delay. Contact the cb998 support team at [email protected] to activate a self-exclusion or deposit limit immediately. Beyond cb998's own tools, you can seek guidance from Kaan Pete Roi, Bangladesh's mental health and crisis support helpline, and from international organisations including GamCare (gamcare.org.uk) and Gamblers Anonymous (gamblersanonymous.org), which offer free, confidential support to anyone affected by problem gambling. You can also visit cb998's dedicated Responsible Gaming page for a full overview of all available player protection tools. Please gamble responsibly.

cb998 protects all player data and payment information using 256-bit SSL (Secure Socket Layer) encryption — the same technology used by major international banks. Your personal details (name, address, identity documents) are stored on secure servers and are never sold to third parties. Payment data processed through bKash, Nagad, Rocket, Visa, or Mastercard is handled directly by those providers via encrypted channels and cb998 does not store your full card or mobile banking credentials. cb998's full data handling practices are described in the Privacy Policy, which explains exactly what data is collected, how it is used, and your rights regarding its storage and deletion.