Responsible Gaming at cb998 — Play Safe, Stay in Control

cb998 believes that online gaming should be an enjoyable, affordable, and controlled leisure activity — nothing more and nothing less. We recognise that for the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond, gambling is exactly that: a form of entertainment enjoyed responsibly alongside daily life.

However, we also acknowledge that a small proportion of players may develop unhealthy relationships with gambling. Problem gambling can affect individuals of any background, income level, or experience, and it can place serious strain on personal finances, family relationships, and mental health. cb998 is committed to identifying players at risk and providing the tools, resources, and support they need to regain control.

Our responsible gaming framework is built on four core pillars:

• Prevention: Clear communication of gambling risks, strict age verification, and accessible limit-setting tools from the moment of account creation.
• Early Intervention: Automated monitoring of player behaviour patterns to identify early signs of problem gambling, followed by proactive outreach from our welfare team.
• Treatment Support: Signposting to professional counselling and helpline services for players who need more than our in-house tools can provide.
• Ongoing Education: Regular responsible gaming reminders, session notifications, and educational content on the cb998 platform to keep player awareness high.

cb998 is strictly an adults-only platform. You must be at least 18 years of age to register an account, make a deposit, or participate in any gaming or betting activity on cb998. This is a non-negotiable rule, and we take its enforcement seriously.

Age Verification at Registration

During the registration process, all players are required to provide their date of birth. cb998 cross-references this against the identity documents submitted during the KYC (Know Your Customer) verification process, which typically includes a Bangladesh National Identity Card (NID), valid Bangladeshi passport, or driving licence. Any account where the player cannot conclusively demonstrate they are aged 18 or above will be suspended pending investigation.

Mandatory KYC Before First Withdrawal

No withdrawal will be processed until the player's identity has been fully verified, including confirmation of age. This two-layer verification approach — initial date-of-birth check at registration, then document verification before withdrawal — ensures that underage players cannot access real-money gaming at cb998.

Consequences of Age Falsification

Any player found to have falsified their age during registration will have their account permanently closed and all funds — including any winnings generated — forfeited. cb998 reserves the right to report suspected age falsification to relevant authorities where required by applicable law.

cb998 provides a comprehensive suite of player protection tools that you can access directly through your account settings at any time. These tools are designed to help you maintain full control over your gambling activity — before a problem develops, not after.

How to Apply a Limit

All protection tools are accessible through your cb998 account under the "Responsible Gaming" section of your profile settings. To apply a limit, simply log in, navigate to Account Settings, select Responsible Gaming, choose the tool you wish to activate, set your preferred values, and confirm. Changes to existing limits — where the new limit is more restrictive than the current one — take effect immediately. Any change that relaxes a limit (e.g., increasing a deposit limit) is subject to a mandatory 7-day review period, during which the original, more restrictive limit remains in force.

Problem gambling can develop gradually and is not always easy to recognise in yourself. One of the most effective ways to assess your relationship with gambling is to reflect honestly on your own behaviour and attitudes. The warning signs below are commonly associated with gambling behaviour that has moved beyond healthy entertainment.

Self-exclusion is one of the most powerful responsible gaming tools available to cb998 players. When you self-exclude, your cb998 account is fully suspended for the period you choose — and during that period, you will not be able to log in, make deposits, place bets, or access any gaming content on the platform.

Available Self-Exclusion Periods

• 6 Months — The minimum self-exclusion period. Suitable for players who want a meaningful break and time to reassess their relationship with gambling.
• 1 Year — A longer break for players who feel their gambling behaviour requires a more substantial period of reflection and recovery.
• 2 Years — For players with more serious concerns about their gambling habits who need an extended period away from the platform.
• Permanent — A permanent, irrevocable closure of your cb998 account. This option is final. Accounts closed permanently cannot be reopened under any circumstances, even after the minimum period has elapsed.

How to Request Self-Exclusion

To activate self-exclusion, log in to your cb998 account, navigate to Account Settings, select Responsible Gaming, and choose the Self-Exclusion option. Select your preferred exclusion period and confirm. Alternatively, you may request self-exclusion directly by emailing [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours and send you a confirmation once your account has been suspended.

What Happens During Self-Exclusion

During the self-exclusion period, your account will be fully suspended. Any remaining account balance will be returned to you via your original payment method (bKash, Nagad, Rocket, Upay, or card) within 5 business days. cb998 will also remove you from all marketing communications for the duration of your self-exclusion. You will not receive promotional emails, SMS, or any other communications encouraging you to return to the platform.

Returning After Self-Exclusion

When a temporary self-exclusion period expires, your account will not be automatically reactivated. You must contact cb998 support and submit a written request to have your account reinstated. There is a mandatory 7-day cooling-off period between your reinstatement request and your account becoming active again, during which our welfare team may reach out to ensure you are ready to return to gambling responsibly. Permanent self-exclusions cannot be reversed under any circumstances.

cb998 strongly encourages any player who is concerned about their gambling behaviour to seek professional support. The following organisations provide confidential, non-judgmental help for people affected by problem gambling and their families. While some of these services operate internationally, their resources and guidance are accessible to players in Bangladesh.

In addition to these external organisations, cb998's own welfare team is available 24 hours a day, 7 days a week. Email [email protected] with the subject line "Responsible Gaming Help" for a compassionate, confidential response from a trained welfare advisor. We will never penalise or stigmatise any player who reaches out for support.

Protecting children and young people from exposure to online gambling is one of cb998's most important responsibilities. We encourage all adult players who share devices or internet connections with minors to take the following precautions.

Keep Your Account Secure

Never share your cb998 login credentials — username, password, or two-factor authentication codes — with anyone, including children or teenagers in your household. Always log out of your cb998 account when you finish a session, especially on shared devices such as family computers, tablets, or smartphones. Use a strong, unique password for your cb998 account and enable two-factor authentication for an extra layer of security.

Use Parental Control Software

A range of parental control and internet filtering tools are available to restrict access to gambling websites on shared devices. Some widely used options include:

• Google Family Link — Allows parents to manage their child's Android device and restrict access to specific categories of websites and apps.
• Apple Screen Time — Available on iOS and macOS, this tool allows parents to block specific website categories including gambling content.
• GamBlock — A dedicated software solution specifically designed to block access to online gambling sites across multiple devices and browsers.
• Net Nanny — A comprehensive parental control suite with gambling site filtering, suitable for shared home networks in Bangladesh.

Educate Young People About Gambling

Open conversation about the risks of gambling is one of the most effective ways to protect young people. Encourage honest discussion about how gambling works, why it can become problematic, and why it is reserved for adults only. Normalising these conversations at home reduces curiosity-driven underage access to gambling platforms.

cb998's responsible gaming support team is here for you whenever you need us. Whether you want to set a limit, request a cool-off period, apply for self-exclusion, or simply talk through concerns about your gambling behaviour, we are ready to help with a respectful and confidential response.

How to Reach Us

• Email: Send a message to [email protected] with the subject line that best describes your need — for example, "Deposit Limit Request", "Self-Exclusion Request", "Responsible Gaming Help", or "Account Closure".
• Live Chat: Use the live chat feature within your cb998 account dashboard for real-time assistance from our support team, available 24 hours a day.
• Response Time: All responsible gaming requests submitted via email are acknowledged within 4 hours and fully processed within 24 hours (Bangladesh Standard Time, UTC+6). Self-exclusion requests are prioritised and actioned as quickly as possible.

What to Include in Your Request

To help us process your responsible gaming request as quickly as possible, please include the following details in your email: your registered cb998 username, the type of request (e.g., deposit limit, self-exclusion, cool-off), the specific values or duration you are requesting (where applicable), and a brief description of your situation if you are comfortable sharing it. All responsible gaming enquiries are handled by trained staff and treated with strict confidentiality.