cb998 Privacy Policy

When you interact with the cb998 platform, we collect personal data in several different ways. The categories of data we collect, and the circumstances under which we collect them, are set out below.

1.1 Registration Data

When you create a cb998 account, we collect the information you provide directly, which typically includes:

• Full legal name as it appears on your national identity document
• Date of birth (used to verify you meet the 18+ age requirement)
• Email address
• Mobile phone number (used for account verification and two-factor authentication)
• Preferred username and password (stored in hashed, non-reversible format)
• Country of residence (Bangladesh)
• Preferred currency (BDT)

1.2 Identity Verification (KYC) Data

Before your first withdrawal is processed, cb998 is required to verify your identity. During this Know Your Customer (KYC) process, we collect copies of:

• A government-issued photo identity document, such as your Bangladesh National Identity Card (NID), valid Bangladeshi passport, or driving licence
• Proof of residential address, such as a recent utility bill or bank statement, where required
• Source-of-funds documentation in cases where our compliance team determines it is necessary

KYC documents are processed by our compliance team and, where applicable, by our identity verification partner. They are stored securely and are not used for any purpose beyond identity verification and anti-money laundering compliance.

1.3 Transaction and Financial Data

When you make deposits or request withdrawals, we collect details of those transactions including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction reference numbers, amounts in BDT, and timestamps. We do not store full card numbers or mobile banking PINs — those are handled directly by your payment provider.

1.4 Usage and Behavioural Data

We automatically collect data about how you use the cb998 platform, including:

• Pages visited and time spent on each page
• Games played, bet amounts, and game session durations
• Clicks, scrolls, and navigation paths through the platform
• Search queries entered within the platform
• Bonus offers viewed and promotional content interacted with

This data is used to improve platform usability, personalise game recommendations, identify problem gambling indicators, and detect fraudulent activity patterns.

1.5 Device and Technical Data

We collect technical information from your device when you access cb998, including your IP address, browser type and version, operating system, screen resolution, device type (mobile, tablet, or desktop), device identifier, and referring URL. This data is used for security monitoring, fraud prevention, and platform optimisation.

1.6 Communications Data

If you contact cb998 customer support by email or live chat, we retain a record of that communication including your message content, our response, the date and time, and any attachments provided. These records are used to resolve disputes, train support staff, and improve service quality.

cb998 uses the personal data we collect for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. Our primary purposes are:

2.1 Providing and Operating the Platform

The most fundamental use of your data is to operate your cb998 account and deliver the services you have requested. This includes processing your registration, verifying your identity, processing deposits and withdrawals in BDT, making games available to you, crediting bonuses, recording your betting history, and providing customer support.

2.2 Compliance and Legal Obligations

cb998 uses your personal data — particularly your identity documents, transaction records, and device data — to comply with anti-money laundering (AML) obligations, counter-terrorism financing requirements, age verification regulations, and any other applicable legal or regulatory requirement. We are required to retain certain records for minimum statutory periods to satisfy these obligations.

2.3 Fraud Prevention and Security

We analyse usage patterns, device data, IP addresses, and transaction histories to detect and prevent fraudulent activity, including account takeovers, identity fraud, bonus abuse, match-fixing facilitation, and money laundering. This is a legitimate and necessary use of your data to protect the integrity of the cb998 platform and the interests of all genuine players.

2.4 Responsible Gaming Monitoring

cb998 uses behavioural and transaction data to identify indicators of problem gambling, including unusual betting patterns, rapidly escalating deposit volumes, and extended uninterrupted gaming sessions. Where such indicators are detected, our responsible gaming team may proactively reach out to offer support tools such as deposit limits, cooling-off periods, or self-exclusion. This use of data reflects our commitment to player wellbeing.

2.5 Marketing and Promotions

With your consent at registration, we may use your email address and phone number to send you information about cb998 promotions, bonuses, seasonal offers tied to events such as BPL, IPL, Eid, or Pohela Boishakh, and platform updates. You may withdraw your marketing consent at any time by contacting [email protected] or using the unsubscribe link in any marketing email. Withdrawal of marketing consent does not affect your ability to use the platform.

2.6 Platform Improvement and Analytics

Aggregated and anonymised usage data helps cb998 understand how players navigate our platform, which games are most popular, where technical issues arise, and how the user experience can be improved. This analysis does not involve identifying individual players from aggregated datasets.

cb998 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for each purpose.

3.1 Payment Processing Partners

To process your deposits and withdrawals, we share transaction data with our payment partners including bKash, Nagad, Rocket, Upay, and card payment processors. Each of these partners operates under its own privacy policy and is independently responsible for data it processes directly. cb998 shares only the minimum information required to complete your transaction.

3.2 Game Providers

cb998 hosts games from independent providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Ezugi, and Habanero. These providers may receive a session token or anonymised player identifier to initialise your game session. They do not receive your full personal profile, payment details, or KYC documents.

3.3 Identity Verification Services

During the KYC process, we may share your identity documents and personal details with a third-party identity verification provider for automated document authentication. These providers process your data solely on our behalf and under strict data processing agreements that prohibit any secondary use.

3.4 Legal and Regulatory Disclosure

cb998 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are required to do so by applicable law, court order, or regulatory direction. In cases where a disclosure is voluntary rather than legally compelled, we will assess whether the disclosure is appropriate, proportionate, and necessary before proceeding.

3.5 Business Transfers

In the event that cb998 undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via email of any such transfer and the privacy practices of the successor entity before the transfer takes effect.

cb998 uses cookies and similar tracking technologies on our website to enhance your experience, maintain session security, and gather analytics data. This section explains what cookies we use and how you can manage them.

4.1 What Are Cookies

Cookies are small text files stored on your device by your browser when you visit a website. They allow the website to remember information about your visit — such as your login session, preferences, and browsing behaviour — across page loads and return visits. cb998 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain for a defined period).

4.2 Types of Cookies We Use

4.3 Managing Cookies

You may control or disable cookies through your browser settings at any time. Most modern browsers allow you to block all third-party cookies, delete existing cookies, or receive a notification before a cookie is stored. Please note that disabling essential cookies may prevent certain cb998 features from functioning correctly, including maintaining your login session and accessing games. Instructions for managing cookies are available in the help documentation of your browser.

4.4 Analytics Tools

cb998 may use analytics tools to collect aggregated, anonymised data about platform traffic and user interactions. This data does not identify individual players and is used solely to improve platform performance and user experience. Any analytics tool we use is configured to anonymise IP addresses before processing.

5.1 Security Measures

cb998 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• AES-256 encryption for sensitive data stored at rest, including KYC documents and financial records
• Password hashing using industry-standard bcrypt or equivalent algorithms — your password is never stored in plain text
• Two-factor authentication (2FA) available to all players for login security
• Regular security audits and penetration testing of the cb998 platform
• Strict role-based access controls limiting internal data access to staff with a genuine operational need
• Automated fraud detection systems monitoring for unusual account activity in real time

5.2 Data Breach Response

In the event of a personal data breach that poses a risk to your rights and freedoms, cb998 will notify affected players without undue delay and within the timeframe required by applicable law. The notification will describe the nature of the breach, the data involved, the likely consequences, and the measures cb998 is taking to address it. We maintain an internal incident response plan specifically for data breach scenarios.

5.3 Data Retention Periods

cb998 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. Our standard retention periods are:

• Account and registration data: Retained for the lifetime of your account, and for 5 years following account closure to meet AML record-keeping obligations.
• KYC documents: Retained for 5 years following account closure or the date of the last transaction, whichever is later.
• Transaction records: Retained for 5 years following the date of each transaction.
• Support communications: Retained for 3 years following the resolution of the relevant support case.
• Usage and analytics data: Aggregated and anonymised after 24 months; not retained in identifiable form beyond that period.

When the applicable retention period expires, personal data is securely deleted or anonymised using methods that prevent reconstruction of the original data.

cb998 respects your rights over your own personal data. You may exercise any of the following rights at any time by contacting us at [email protected]. We will respond to verified requests within 30 days. In some cases, responding may take longer due to the complexity of the request; we will notify you if an extension is required.

To exercise any of these rights, please send a written request to [email protected] with the subject line "Privacy Rights Request". Include your full name, registered email address, and a clear description of your request. We may need to verify your identity before processing any request. There is no fee for exercising your privacy rights, though cb998 reserves the right to charge a reasonable administrative fee for requests that are manifestly unfounded or excessive.

The cb998 platform integrates with several categories of third-party service providers to deliver a complete gaming and payments experience. This section describes how each category of third-party service interacts with your personal data.

7.1 Game Providers

cb998 offers games sourced from independent studios including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Ezugi, and Habanero. When you launch a game, a secure game session is initialised with the relevant provider using an anonymised session token. Your full name, NID, and financial details are never transmitted to game providers. Each provider is independently responsible for data processed within their own game infrastructure.

7.2 Mobile Banking and Payment Providers

Transactions processed through bKash, Nagad, Rocket, and Upay are subject to each provider's own privacy policy and data practices. cb998 does not receive or store your full mobile banking credentials. We receive only a transaction confirmation reference and the transaction amount to reconcile your cb998 account balance. For card payments via Visa and Mastercard, payments are processed by a certified PCI-DSS compliant payment gateway; cb998 does not store full card numbers.

7.3 Cloud Infrastructure

cb998 operates on cloud infrastructure provided by reputable third-party hosting providers. These providers act as data processors on our behalf under strict data processing agreements. They do not have independent access to your personal data and process it only on our documented instructions. All hosting infrastructure used by cb998 implements enterprise-grade physical and network security controls.

7.4 Customer Support Tools

cb998 may use third-party helpdesk or live chat software to manage customer support interactions. When you contact support, the relevant tool processes your name, email address, and message content on our behalf. Support tool providers are prohibited from using your data for their own purposes under our data processing agreements.

7.5 External Links Disclaimer

cb998.app does not contain links to external third-party websites. If you navigate to any other website independently, please be aware that cb998 has no control over the privacy practices of those sites. This Privacy Policy applies solely to data collected through cb998.app.

8.1 Changes to This Privacy Policy

cb998 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal requirements, and platform features. When we make material changes — for example, introducing a new category of data collection or a new sharing arrangement — we will notify registered players via email at least 14 days before the change takes effect. Minor clarifications or corrections that do not alter the substance of our data practices may be published without advance notice.

The version of this Privacy Policy in force at the time of any particular interaction governs the data collected during that interaction. The "Last Updated" date at the top of this page always reflects the date of the most recent revision. We recommend bookmarking this page and checking it periodically.

8.2 Children's Privacy

cb998 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has provided personal data to cb998, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete the data and close the relevant account. cb998 uses date-of-birth verification at registration and mandatory KYC document checks to enforce the age restriction.

8.3 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or cb998's data practices, please contact our support team. We take all privacy-related enquiries seriously and aim to respond within 5 business days.

For privacy rights requests, data breach notifications, or formal complaints, please email [email protected] with the relevant subject line clearly indicated. For the fastest response, include your registered account username and a clear description of your enquiry.